HydroBoa Refund Policy

Version: 1.0 · Effective: April 2026 · Last updated: 3 July 2026

In short: HydroBoa sells through Paddle, our Merchant of Record — your purchase is legally with Paddle, and Paddle's terms and your statutory rights come first. Because our services are digital and delivered immediately, purchases are generally final once delivered — but nothing here removes rights you can't waive under consumer law, and instant access may mean giving up the cancellation window.

Paddle is our Merchant of Record. All purchases of HydroBoa products and services — subscriptions, cloud compute, storage plans, software licenses, downloadable applications, API access, and related digital services — are sold and processed by Paddle.com Market Limited ("Paddle") as Merchant of Record and seller. Your purchase contract is with Paddle. Paddle's Buyer Terms and refund terms govern your transaction, and where Paddle's terms or your non-excludable statutory rights conflict with this Policy, Paddle's terms and your statutory rights prevail. This Policy describes HydroBoa's position within that framework.

By purchasing HydroBoa services, you agree to this Policy as it applies alongside Paddle's terms.

1. Nature of HydroBoa Services

HydroBoa provides digital software and cloud-delivered computational services, including desktop application licenses, downloadable software, cloud compute execution, cloud storage, simulation services, API access, digital asset synchronization, premium integrations, and enterprise deployments.

These services are digital and non-tangible, and are delivered or made available immediately upon successful payment.

2. General Position on Refunds

Except where your statutory rights or Paddle's terms provide otherwise, purchases are final once the relevant service has been delivered, accessed, activated, downloaded, provisioned, or used. This reflects the immediate nature of digital delivery.

This is HydroBoa's default position; it does not override the rights described in Sections 5, 6, and 7, or any right you cannot waive under applicable law.

3. Delivery and Consumption Events

Because our services are consumed on use, the following are treated as delivery/consumption for the purpose of this Policy:

A. Account Activation or Access

Account access is activated, paid features are unlocked, license entitlements are granted, or subscription access begins.

B. Software Download

A HydroBoa application, installer, or package is downloaded, or a license file or activation key is issued. Where a download or key fails for reasons attributable to HydroBoa, Section 5 applies.

C. Cloud Storage Usage

Files are uploaded, storage is allocated, project assets are synced, version histories are created, or cloud asset repositories are initialized.

D. Cloud Compute Usage

A simulation is started, compute resources are allocated, solver containers are launched, jobs enter execution queues, or logs/outputs/diagnostics are generated. HydroBoa charges for compute allocation and execution, not for guaranteed simulation outcomes, so refunds are not given for failed runs, numerical instability, solver divergence, invalid input data, or user configuration errors — except as provided in Section 5 (conformity).

E. API Access

API keys are generated, requests are made, quotas are consumed, or integrations are initialized.

F. Enterprise Provisioning

Dedicated infrastructure is provisioned, reserved compute is allocated, custom deployment work begins, or enterprise onboarding starts. Enterprise refund terms may instead be set in the signed Enterprise Agreement or Order Form, which controls for those customers.

4. Subscriptions, Renewals, and Cancellation

Subscriptions auto-renew at the then-current price for the same term until you cancel.

• Renewal and price-change notice. Before each renewal, and before any price increase, we (through Paddle) send email notice at least 30 days in advance. Price changes apply only to renewals occurring after that notice.
• How to cancel. You may cancel at any time from your account billing settings or the Paddle customer portal, effective at the end of the current billing period, in no more steps than it took to subscribe.
• Effect. Cancellation stops future billing; it does not by itself create a right to a partial or retroactive refund for the current period, except where your statutory rights or Section 5 apply.

5. Delivery Failure and Non-Conformity

Nothing in this Policy removes your right to a remedy where a paid HydroBoa service materially fails to perform as documented due to a defect attributable to HydroBoa — as distinct from input or configuration errors, or the inherent non-guarantee of solver convergence or engine outcomes. In such cases a re-run credit, price reduction, or refund may apply as required by consumer law or agreed with us. This includes failures to deliver a download or activation key caused by HydroBoa (Section 3.B).

6. Exceptional Refunds

HydroBoa (or Paddle on our behalf) may also issue refunds, at HydroBoa's discretion, for duplicate charges, billing errors, payment-processing mistakes, verified fraudulent transactions, or a complete provisioning failure caused solely by HydroBoa before any usage occurred. A discretionary refund is a one-time exception and does not establish future entitlement.

7. Consumer Cancellation Rights (EEA / UK and similar)

Nothing in this Policy excludes any right that cannot legally be waived under the consumer protection law that applies to you.

If you are a consumer in the EEA, UK, or a jurisdiction with a statutory withdrawal/cooling-off right for digital purchases, that right may be affected by immediate delivery, but only where the required consent is captured at checkout:

• Digital content (e.g. a desktop download or license key): where you have expressly requested immediate provision and acknowledged that you thereby lose your right to cancel, and we have confirmed this to you on a durable medium, the cancellation right is lost once delivery begins.
• Services (e.g. cloud compute): where you have expressly requested that we begin the service during the cancellation period and you then withdraw, you may owe a proportionate amount for what was already provided.

This consent and acknowledgment are captured through Paddle's checkout. Where they were not validly captured, your statutory cancellation right is unaffected by this Policy.

8. Chargebacks and Payment Disputes

If you have a billing concern, we ask that you contact us at billing@hydroboa.com (or Paddle) first — this is a request to help resolve the issue quickly and does not affect your statutory right to dispute a charge with your card issuer or bank.

As Merchant of Record, Paddle administers chargebacks and may request evidence of delivery (such as download, activation, storage, compute, or API-usage records) from HydroBoa to resolve disputes. HydroBoa reserves the right to suspend accounts and take action in cases of genuine fraud or abuse. We will not restrict your ability to export your own data solely because you have raised a good-faith payment dispute.

9. Merchant of Record

Paddle acts as Merchant of Record for HydroBoa transactions and may administer payments, taxes, billing compliance, refunds, and chargeback handling. HydroBoa may provide usage and access evidence to Paddle for refund and dispute resolution. Paddle's Buyer Terms are available at Paddle's website.

10. Contact

For billing inquiries:

HydroBoa — Billing Email: billing@hydroboa.com Website: https://hydroboa.com

By purchasing HydroBoa services, you acknowledge that you have read, understood, and agreed to this Refund Policy as it applies alongside Paddle's terms and your statutory rights.